Spatial and temporal variation of user satisfaction in public transport systems

Surveys are a commonly applied method to establish user satisfaction levels with public transport system. Regardless of the type survey carried out and methodology used, studies usually present time specific image service, showing results in aggregate form or differentiating by lines socio-economic characteristics users. However, is not analysed as variable temporal spatial variation. This research presents case study city Santander (Cantabria, Spain) which an analysis made about evolution service over day on various that integrate city's At same time, it analyses how this perception changes at different points city. The show overall decreases peak times day, experiences more variations lower frequencies can depend direction location trip. In addition, some attributes were relevant than others, also significant differences their importance slots bus lines. These help improve services, spatial-temporal exist evaluations